case study

How TenneT Reduced Costs and Improved Efficiency with MXP

TenneT’s travel and expense management process was being heavily weighed down by manual slow reimbursements and a lack of visibility. Adopting MXP by Mobilexpense changed things, with more insights, automation and streamlined workflows.

Tennet

The challenge

Inefficiencies in their old workflow brought TenneT to the realisation that their processes needed a facelift. The old system that they used wasn’t built for control, it simply processed expenses. They required something more efficient and compliant that was tailored to their business.

They noticed that their manual processes created a heavy administrative burden and increased the risk of human errors. Tracking and controlling costs was challenging due to the lack of real-time visibility.

The search for a solution

When TenneT was looking for an expense solution, the main challenge was finding a specific expense program to meet their exact business needs.

While searching for a vendor, TenneT prioritised a solution that was easy to use and put policy control in the hands of employees which saved time for controllers. They sought a scalable solution that could grow with their business while maintaining compliance with GDPR, SOC 2, and other regulations.

In addition to VAT recovery, TenneT required a more user-friendly solution for employees and a flexible expense management tool to keep up with growing compliance requirements and European legislation.

Cost-effectiveness and strong ROI were key considerations to ensure a smooth implementation and ongoing service.

The solution

During the vendor evaluation phase, TenneT had high expectations and carefully evaluated every potential solution (including Mobilexpense.)

MXP by Mobilexpense emerged victorious due to its ability to streamline expense management, increase financial oversight and improve tax compliance.

“MXP provided full visibility into expenses. Employees find it easy to use, and from a control perspective, we now have the oversight needed to recover VAT costs from the Dutch tax authorities.”
Tennet logo
Erik Schriemer

Specialist Support Services, TenneT

TenneT implemented MXP alongside new systems in early 2023. Despite the challenges of multiple implementation projects, the transition to MXP proved to be a success.

Implementation and adoption

TenneT’s finance and operations teams experienced a smooth adoption process, with strong support from Mobilexpense. TenneT mentioned that Mobilexpense’s intuitive interface enabled quick user adoption.

“MXP support has been outstanding. Whenever I had a question, they were responsive and proactive. They even challenged me to solve some issues myself, which helped me understand the system better.”
Tennet logo
Erik Schriemer

Specialist Support Services, TenneT

The results

  • Improved compliance: The solution aligns with Dutch and European tax regulations, ensuring financial accuracy and accountability.
  • Enhanced user experience: Employees appreciate the system’s ease of use, while controllers benefit from improved oversight.
  • Scalable expense management: MXP continuously evolves with new features to support TenneT ’s growing and expanding needs.
  • Increased VAT recovery: Previously, TenneT was leaving VAT unclaimed. With MXP, the company now efficiently reclaims VAT on business expenses.
"In hindsight we could have implemented this earlier. The function I have is essentially self-funding by ensuring compliance with IRS policy and reclaiming VAT, I’m actually paying my own salary.”
Tennet logo
Erik Schriemer

Specialist Support Services, TenneT

Looking forward

With evolving European legislation, TenneT is exploring MXP’s emissions tracking capabilities to comply with environmental reporting requirements.

TenneT’s experience highlights the power of Mobilexpense (MXP) in improving expense management through automation, compliance, and financial control. By choosing a solution, TenneT ensures long-term efficiency and regulatory alignment.

About the company

TenneT is a leading European Transmission System Operator (TSO). They are committed to a safe and reliable electricity supply, 24 hours a day, 365 days a year. In doing so, they stimulate the energy transition with the aim of a sustainable, reliable and affordable energy future.

TenneT owns and operates 25,000 kilometres of high-voltage cables in the Netherlands and northern Germany. Every day, they transmit electricity to 43 million people in the Netherlands and a large part of Germany.

Industry: Energy and utilities

Employees: 5,000+

MXP customer since: 2021


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