Privacy Notice for Product Research

Privacy Notice for Product Research

Effective date: 12/08/2024

Introduction

This Privacy Notice (“Notice”) outlines how we (“Mobilexpense SA”, “Mobilexpense Nordics AB”, “Declaree B.V.”, “Dicom Expense AB”, ”Declaree GmbH”, “we”, “us” and “our”) collect, use, store, and share your personal data gathered in connection with your participation in product research (e.g., via surveys, focus groups, interviews, etc.) or other activities, designed to collect information for the purposes of improving our products and services by understanding customers' user experience, unmet needs, and behaviors and preferences related to product usage. We are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner

By responding to a research study or activity, you agree to the use of such information in accordance with this Notice.

Types of data collected

We may collect and process the following types of personal data:

• Contact information: full name, email address;
• Demographic information: location, language;
• Responses: opinions, feedback, and other responses shared during the research;
• Technical information: IP address, browser type, and other technical data related to the use of our tool;
• Employment information: name of employer, role in the company;
• Any other information that the research participant willingly discloses and is relevant to the research.

Purpose of data processing

Your personal data will be processed for the following purposes:

• To assess customer’s experience and satisfaction with our products/services.
• To improve our products/services based on customer feedback.
• To assess the need for new functionalities, features, products, and services.
• To develop and test new features, functionalities, products, or services using customer feedback.
• To communicate with you regarding the research, results of the survey or related inquiries.
• To fulfill the purposes described in the research.
  

Legal basis for processing

By participating in the product research, you consent to the processing of your personal data for the purposes outlined in this notice.

Data retention

Your personal data will be retained only for as long as necessary to fulfil the purposes outlined in this notice. Responses will be anonymised after the fulfillment of the research purposes.

Data sharing

We may share your data with third-parties:

• Microsoft products: For communication and collaboration purposes.
• Zoom: For communication and collaboration purposes.
• Pendo: For user analytics, feedback collection, and service improvement.
• Leexi: For note-taking, summarising, and analysis purposes.

These third-party tools are carefully selected to ensure they comply with applicable data protection regulations and maintain the confidentiality and security of your data.

Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. All information is stored securely and access is restricted to authorized personnel only.

Your rights

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request the deletion of your data under certain conditions.
• Restriction: Request the restriction of processing your data.
• Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to the processing of your data based on legitimate interests.

To exercise your rights, please contact us at privacy@mobilexpense.com.

Withdrawal of consent

You may withdraw your consent to the processing of your personal data at any time by contacting us at privacy@mobilexpense.com. Please note that withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Contact us

If you have any questions or concerns regarding this Notice or our data processing practices, please contact us at privacy@mobilexpense.com.

Mobilexpense NV/SA
Boulevard Roi Albert II 19
B-1210 Brussel