Implementation
Services

A request for a fast track implementation service can be initiated either by Mobilexpense Sales/Account Management or by the customer.

Generally, all customers are eligible for the fast track implementation service. However, some customers may not be a good fit given their need for a higher service degree and Mobilexpense maturity level.

Upon request, an eligibility assessment will be performed by Professional Services.

Entity rollouts and any pre-configured and validated Mobilexpense solution blueprints can be delivered via the fast track implementation service.

Upon request, an eligibility assessment will be performed by Professional Services.

A solution blueprint is a pre-designed and standardised template that can easily be replicated (e.g. Mobilexpense blueprint entity, travel request module or other).

A packaged deployment refers to a standardised and pre-configured implementation approach for deploying solution blueprints. In this deployment model, the solution blueprint is packaged with predefined configurations, settings, and best practices to streamline and expedite the implementation process.

The customer “core team” is nominated by the customer and should possess extensive knowledge of the existing Mobilexpense solution blueprint. Depending on the request type and/or upon request, the customer “core team” can be trained and certified by Mobilexpense.

After successful deployment of the solution blueprint by Mobilexpense, there is a formal handover to the customer “core team” that is responsible for driving the implementation process forward autonomously. For any subsequent configuration of the solution blueprint, the customer “core team” is fully responsible and must ensure alignment with the organisation's objectives and requirements. The customer “core team” further carries out the end-to-end testing of the Mobilexpense solution blueprint. After validation of the solution blueprint, Mobilexpense will support the customer “core team” with the go-live activities without any dedicated hypercare period.

In the event of a drastic scope change during a fast track implementation, it is crucial to conduct a thorough analysis to assess the impact on the project. In such cases, an Implementation Order or Change Request is necessary to document the revised requirements and outline the necessary adjustments. It is important to note that these changes are subject to additional charges to account for the extra effort, resources, and time required to accommodate the new scope and ensure successful implementation within the revised parameters.

If the customer requires additional support for testing, configuration, or any other type of assistance during the implementation process, it is essential to assess the specific requirements. In such cases, a Change Request may be initiated to document the additional support needed. It is important to note that these additional services are subject to additional charges to cover the resources and expertise required to provide the requested assistance effectively.