A key contributor to the success of MobileXpense's expansion
Service Delivery Specialist is a skilled technical profile who is able to solve business logic or technical problems which were transferred from L2, or is capable to manage a complex request for change Investigate to identify problematic areas and conduct research to determine the best course of action to correct the data.
Process questions, tasks and incidents which require high level of technical knowledge regarding standard SQL syntax and our database structure;
Writing accurate and performant queries (SQL Server);
Collaborate with second level support to achieve the SLA target and customer satisfaction;
Coaching and Follow up of the database developers team (Offshore);
Propose and implement improvement projects to reduce the number of recurrent tickets;
Create knowledge assets about: general and customer specific configuration and functionalities; good case practices; tools’ functionality;
Participate to incident and service review meetings with technical representatives from customer side;
Take responsibility for the integrity of database, performing regular and strict tests to ensure it is as accurate;
We like to build an autonomous and polyvalent team, able to work as such in achieving its objectives.
We are looking for:
a Bachelor, or Master Degree in in IT, Mathematics or Computer Science engineering or equal experience.
previous hands-on experience using SQL or an IT background.
Strong business communication skill, both spoken and written, acquired through education or experience
knowledge/Interest in databases and SQL server
A result-oriented personality, a developed sense of service and a good approach to achieve “excellence”.
The ability to work independently and efficiently in achieving deadlines.
The ability to be autonomous while helping others develop and perform as highly as possible.
Excellent spoken and written English is a requirement
Skills in any of the 3 following languages are expected: French, Dutch or German;
Our offer to you:
We offer you:
A spot in our dynamic, young and international team.
A team of open-minded, collaborative and awesome colleagues to work with.
The opportunity to challenge our old ways and make your mark in the company.
The chance to be part of our fast-growing company in a fast-pace environment.